Difficult people are everywhere
- Their numbers are small but their impact is large
- Habitual behavior that affects most of the people with who they come in contact
- Frustrate and demoralize Loss of productivity and absenteeism
- Companies lose customers or clients
WHY SHOULD YOU ATTEND?
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREA COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
LEARNING OBJECTIVES
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
WHO WILL BENEFIT?
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
Speaker Profile
Valerie Pelan
Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a …
Upcoming Webinars
Managing Difficult Employee Conversations
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Independent Contractor vs. Employee - 2026 IRS Guidance on …
ChatGPT for HR - Build HR Policy Framework and Strategy
Stop Conflicts Before They Become Big Problems: Practical S…
Virtual and In-Person Onboarding Your New Hire: Policies, P…
Major Changes in W2 and 1099 for 2026 Compliance! Learn How…
Setting SMART Goals & Leveraging Storytelling for Reporting
Female to Female Hostility @Workplace: All you Need to Know
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Rewiring Your Emotional Triggers: Leading with Clarity and …
From Spreadsheet Logic to Analytics Logic: Excel → Power BI…
Electronic Payment Fraud Prevention Best Practice
Onboarding Best Practices for Millennial and All Employees
Mastering the Prompt: How Every Professional Can Use AI to …
Batch Record Review and Product Release
Emotional Intelligence: Mastering the Emotions of Great Lea…
Managing Toxic & Other Employees Who Have Attitude Issues
FDA QMSR Explained: How the QMSR Replaces the QSR
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Project Management for Non-Project Managers - How to commun…
ChatGPT for CPAs and Finance Professionals
Leading a Project and Team in Stressful Times: Supporting y…
Excel - Pivot Tables - The Key To Modern Data Analysis and …
Better Business Writing-How to Write Right
HR Metrics and Analytics 2026- Update on Strategic Planning…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
4-Hour Virtual Seminar on Secrets of Psychology - Why Peopl…
Accounting For Non Accountants : Debit, Credits And Financi…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Data Integrity and Privacy - Compliance with 21 CFR Part 11…
FDA Regulation of Artificial Intelligence/ Machine Learning
H-1B Visa Updates and Employer Strategies for 2026
Beyond Orientation: Build a Strategic Onboarding Experience…
Modern Change Management: A Human-Centered System for Drivi…